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IT Administrator

Hayden AI

Hayden AI

San Francisco, CA, USA
Posted on Saturday, June 22, 2024

About Us

At Hayden AI, we are on a mission to harness the power of artificial intelligence and machine learning to transform the way governments and businesses address real-world challenges.

From optimizing bus lane and bus stop enforcement to pioneering digital twin modeling and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive forward a sustainable future.

What the job involves

As an IT Administrator, you will be a crucial part of our team, responsible for the smooth operation of our IT systems and services. This role includes provisioning MacOS, Windows, and Linux laptops, managing company compute asset and user accounts, handling internal help desk requests, and overseeing internal network connectivity.


  • Setup and configure Mac, Windows, and Linux laptops for new and existing employees.

  • Track and manage IT assets, ensuring accurate inventory and lifecycle management.

  • Create, manage, and troubleshoot user accounts and permissions across various systems and applications.

  • Serve as the internal helpdesk, providing timely and effective support for hardware and software issues.

  • Manage internal network connectivity, ensuring a reliable and secure network infrastructure.

  • Maintain up-to-date documentation of IT processes, configurations, and procedures.

  • Work closely with other departments to understand their IT needs and provide appropriate solutions.


  • Bachelor’s degree in Information Technology, Computer Science, or a related field.

  • 3+ years of experience in IT administration or a similar role.

  • Proficiency in provisioning and managing Mac, Windows, and Linux laptops.

  • Strong understanding of asset management and user account management.

  • Strong communication and interpersonal skills.

  • Experience in scripting languages (e.g., Bash, PowerShell, Python) for automation tasks.

  • Experience in network management, including wiring and configuration.

  • Proficiency in network configuration and troubleshooting, including TCP/IP, DNS, DHCP, and VPN.

  • Understanding of cybersecurity principles and practices, including endpoint security and firewalls.

  • Familiarity with productivity software (e.g., Microsoft Office, Google Workspace).

  • Prior experience as a helpdesk technician or similar support role.

Benefits and Perks

There are endless learning and development opportunities from a highly diverse and talented peer group, including experts in a wide range of fields (AI, Computer Vision, Government Contracting, Systems & Device Engineering, Operations, Communications, and more!)

  • Options for 100% company paid medical, dental, and vision coverage for employees and dependents (for US employees)

  • Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)

  • Life, AD&D, Short and Long Term Disability Insurance

  • Aflac Critical Illness, Accident Insurance & Hospital Indemnity Insurance

  • MetLife Legal Plan(s) & Pet Insurance

  • Farmers GroupSelect Auto & Home Insurance

  • 401(k) with 3% company matching

  • Professional development reimbursement

  • Unlimited PTO

  • Hybrid work opportunities

  • Daily catered lunches in our San Francisco office

Hayden AI is committed to creating a diverse and inclusive environment that fosters learning from each other. We celebrate people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and are committed to providing a work environment free of harassment and discrimination. Hayden AI is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. To all recruitment agencies: Hayden AI does not accept agency resumes.

Please do not forward resumes to our jobs alias, Hayden AI employees or any other company location. Hayden AI is not responsible for any fees related to unsolicited resumes.